What is the Return Policy?
Returns are accepted, for most brands (see below), within 30 days of the date the order was delivered (restrictions do apply). All items must be in original packaging and in original condition (damaged packaging, missing UPC's, bar codes or any other damage that is inflicted by the customer shall not be accepted). Due to the nature of our products, returns will only be accepted if the items are in the original sealed packaging. In buyer's remorse cases the customer shall be responsible for return freight charges. If an item has been opened and/or used the customer shall incur a 50% restocking fee. If the item returned in its original condition unopened and unused the buyer shall incur a 20% restocking fee. Outdoor structures such as sheds, gazebos, pergolas, solariums or any other outdoor structure cannot be returned once they have been assembled and used. In the case of an item that has been received damaged, the buyer can return the item free of charge or receive a replacement free of charge. The buyer must provide evidence of damaged goods. For additional information please call: 1-877-233-3350.
What should I do if my order was damaged in shipping or if I need to return something?
We want you to be satisfied with your purchase. If the items delivered have obvious signs of damage, please refuse the shipment and they will be sent back to the manufacturer. Once the manufacturer has received the declined item, it will send a replacement or you will receive a credit on your credit card (we cannot guarantee credit and each situation will be handled on an individual basis). Since each situation is different, please contact us so that we can resolve the problem. If you've received an item and the item appears to be damaged, is missing parts, does not function or has any other problem with it, please contact customer service at 877.233.3350 or at [email protected] within 5 business days from the date of delivery, and an RMA will be issued to you (restrictions and exclusions apply - see below). DO NOT return anything without requesting an RMA and return shipping instructions. If you decide to return items without requesting an RMA and return shipping instructions you may not be refunded for that return since certain returns needs to be shipped to different locations. DO NOT ship anything back to our corporate headquarters. Once the item is received and inspected you will receive a replacement item. Damaged items may only be replaced for the same product you originally ordered. If you decide to cancel your order and return the item you may incur a 20% re-stocking fee if the item is unopened and an unused or a 50% restocking fee, if open and/or used and cannot be sold as a new item any longer. We cannot guarantee reimbursement of funds for damaged products. If the item you ordered and received is damaged and is no longer available for replacement you may receive a full refund for that item.
Are there items that cannot be returned?
While most of the items we sell can be returned some restrictions do apply and there are certain products / brands that cannot be returned. While these products / brands cannot be returned any issues with these products will be addressed promptly by issuing replacement parts if there are any missing or damaged. These brands include Bull Outdoor Products, Chicago Brick Oven, DuraMax, HexGlow, Neonetics, Palram-Canopia, Paragon Outdoor, Prepac, Rion, ShelterLogic (Arrow, ShelterLogic, Sojag) and Ulti-MATE Cabinets. If you insist on returning these products / brands the return would be deemed as buyer’s remorse and you will be responsible for shipping them back at your own expense and on your own accord and restocking fees will apply per our policies. The reason these items cannot be returned are due to their weight and size. We assure that any issues with any of our products will be addressed professionally and promptly! Kindly provide us with pictures and part numbers if anything is damaged, dented or broken so we may address any issues as soon as possible.
Garage Organization cannot guarantee color-matching, finish matching or any other exterior decoration or element, and items with such issues cannot be exchanged without incurring a 20% re-stocking fee if the item is unopened and an unused or a 50% restocking fee, if open and/or used and cannot be sold as a new item any longer. Garage Organization provides as much information as possible in order for you to make an educated purchase on garage-organization.com but cannot guarantee the appearance of various items as these images and descriptions are provided to garage-organization.com by its manufacturers and distributors. Any issues due to the appearance of a product should be taken up with the product manufacturer. Items that were not returned or exchanged within the 30 day timeframe shall be handled directly with the manufacturer should any problem arise as they should be covered by the manufacturer's warranty. Items that have been opened, used and show extensive wear and tear, or that have been damaged during improper use and handling may not be exchanged or returned.